Customer Service FAQ

1. When is my payment due and when is it considered late?

2. If I have a fixed-interest rate, why does my monthly payment change each year?

3. How do I find out how much equity I have in my home?

4. I’ve been married / divorced recently. How do I change the name on my loan?

5. I’ve been married / divorced recently and need to add / remove a spouse from the loan. How do I do that?

6. What’s the difference between the principal balance and the payoff on my loan?

7. I won’t have funds until the 15th. How can I get the payment to you before the late charge assesses?

8. Can you deduct my payment from my checking or savings account each month so that I don’t have to worry about sending my payment?

9. Are there any IHFA loans that don’t have a fixed interest rate for all 30 years?