In-House Loan Servicing Operation
The Idaho Housing and Finance Association began servicing its own low-interest mortgage loans in 1990. To date, IHFA's customer service representatives service more than 20,000 mortgage loans. This makes IHFA unique among housing finance associations in that we provide in-house servicing for all IHFA loans in Idaho and maintain ongoing contact with borrowers over the loan life. The Mortgage Services Department works closely with the
Residential Mortgage Loan Program to extend service to 100 percent of all new loans
purchased from our participating lenders.
By managing our mortgage loan portfolio, IHFA routinely has one of the lowest loan delinquency and foreclosure rates in the nation. This local mortgage servicing ensures that families can keep their investments, even in lean times. Being fellow Idahoans, customers are better able to relate their concerns and problems.
With the convenience of a toll-free number, borrowers can easily contact a representative to answer loan questions or to gain loan assistance. Customer service is the key to our successful program, which ensures we will continue to provide safe, affordable housing.
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